Motor Finance Wizard is committed to assisting you with any questions and/or concerns you may have about our products and services.
Our customers are the most important part of our business and we strive to satisfy every customersí motor vehicle and finance needs.
Our Customer Care Team is available to assist you with any general enquiries and/or feedback you may have about our products and services.
We are committed to improving our customers' experience with us and would like to hear what you have to say. Your feedback can help us understand whether or not we are meeting your needs and address issues we otherwise might not know about.
Contact Customer Care on 1300 657 327 between 8am and 5pm Monday to Friday, to speak with a member of our team. Alternatively, choose from one of the options below to submit your enquiry or feedback online.
If I have an issue, how long will it take to resolve?
Motor Finance Wizard will acknowledge receipt of all enquiries and/or concerns you may have within two (2) business days, and will aim to resolve as many issues as possible within five (5) business days. If you raise an issue with us, we will address it as quickly as possible.
If you are not satisfied with the resolution of your enquiry and/or concern, you may wish to discuss your concerns with our external dispute resolution service, Credit Ombudsman Service Limited. Call (02) 9273 8400 or email email@example.com.